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- Frequently Asked Questions
- Terms & Conditions
- How To Buy a Rug
- How To Return Your Rug
- How To Package Your Rug
- Return Policy
- Safe Credit Guarantee
- Privacy Policy
- How To Contact eRug.com
- How do I know your prices are fair?
- What kind of search can I conduct?
- How do I create a Personal Gallery?
- When will my credit card be charged?
- When will I receive my rug?
- Who is responsible for the cost of shipment?
- Do I need to be present when the rug is being delivered?
- How will I be contacted if I do not have an e-mail address?
- Who is responsible if the rug is lost before I receive it?
- How do I manage my account?
- How do I view my orders?
- How do I return a rug?
- How do I track my order and shipment?
- Do I need to pay sales tax on my purchase?
How do I know your prices are fair?
eRug.com does not own the rugs displayed on the site. The rug prices shown are posted only after they are inspected at our imaging centers and awarded a certificate of authenticity. Our professional appraisal system includes a 13-point patent pending process. By setting this standard for the industry, we are insuring the true value of the rugs purchased through eRug.com.
What kind of search can I conduct?
You can conduct easy, advanced, and visual searches. To do an easy search, go to "Search" page, choose "Simple Search" and enter the appropriate information. To do an advanced search, go to "Search" page, choose "Advanced Search" and enter as many attributes as you can such as pattern, style, make, etc. To do a visual search, go to the "Search" page and choose from rug thumbnails. The Visual Search will find rugs with similar attributes to your selected rug.
How do I create a Personal Gallery?
You have to register with eRug.com in order to create a Personal Gallery. If you are registered, you can click on any rug image and go to its details page. In the details page you can click on the "Add to Gallery" button to add the rug to your Personal Gallery. On your subsequent visits, click on the "Personal Gallery" button and enter your user name and password in order to access your Personal Gallery.
When will my credit card be charged?
eRug.com will charge your credit card the day the rug is shipped to you.
When will I receive my rug?
2-6 weeks after purchase.
Who is responsible for the cost of shipment?
eRug.com charges a nominal fee that covers the Shipping, Handling, Wrapping and Shipping Insurance of the Rug. The cost varies by the size of the rug.
Do I need to be present when the rug is being delivered?
Yes. A signature will be required upon delivery of your rug.
How will I be contacted if I do not have an e-mail address?
An eRug.com customer service representative will contact you via telephone.
Who is responsible if the rug is lost before I receive it?
Proper insurance coverage has been provided by eRug.com in order to cover the cost of such loss.
How do I manage my account?
From "My Homepage" choose "Account Settings." In "Account Settings" you can change your e-mail, password and mailing address.
How do I view my orders?
From "My Homepage" select "Order History." Click on any order in "Order History" to view order details and status.
How do I return a rug?
Within 30 days of receiving your rug, you may initiate a return process by contacting our customer support team at (888) 755-3784(eRUG).Return shipping will be paid by the buyer.
How do I track my order and shipment?
After you place your order, we send you a confirmation e-mail. When your order is shipped we will contact you again with the necessary information. At any time, you can check the status of your order under "Order History" in "My Homepage."
Do I need to pay sales tax on my purchase?
Our system will automatically calculate sales tax on your order if the shipping address is anywhere in California.
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